The technical writing staff of Forbes Miel Inc. has written a wide variety of technical manuals including user manuals for software driven diagnostic devices and instruction manuals for implantable medical devices. The writing staff has written marketing and promotional pieces including brochures, newsletters and direct mail. The writers have been responsible for documenting procedures, outlining project requirements and schedules, and writing engineering specifications.
Audiences for the staff of Forbes Miel, Inc. have been cardiac surgeons, medical professionals and technicians, company service representatives, engineers and managers.
PROJECT MANAGEMENT
As an independent contractor the writer can coordinate the needs of various clients and consider the requirements of all internal functional experts. Often several projects are required simultaneously, driven by the same development schedules from various functions within an organization.
Manuals for new products can be created or existing documents can be revised.
Often Forbes Miel will develop sets of manuals and the associated product labeling for companies whose products offer leading edge developments in the medical device industry or other industries. Their role as communications project managers includes education regarding products, determining necessary communications pieces, planning and outlining project requirements, developing working relationships with co-workers, scheduling project reviews, estimating costs and time frames and directing production to project completion.
PROCESS COORDINATION
The role of a project coordinator involves bringing together the requirements of various functions. Often this includes regulatory requirements for the United States and also for international markets. It also includes requirements from legal, marketing, clinical affairs and engineering.
To gather all information required to develop product manuals, writers can meet in-house with individuals or organize group meetings with those from various functions and from all levels within a company’s internal organizations.
PROBLEM SOLVING
When requirements by functional teams conflict with one another, a technical writer needs to understand how to handle conflict and work with all the subject matter experts in order to reach agreeable solutions. Communications projects must gain approval for the communications material so that the project can be completed.
The role of the technical writer requires asking questions in order to predict what might be unclear to the final user of a manual and then incorporating that clarification into the communications materials.
TEAM LEADING AND TEACHING
When requirements by functional teams conflict with one another, a technical writer needs to understand how to handle conflict and work with all the subject matter experts in order to reach agreeable solutions. Communications projects must gain approval for the communications material so that the project can be completed.
The role of the technical writer requires asking questions in order to predict what might be unclear to the final user of a manual and then incorporating that clarification into the communications materials. |